Customer Service - SAC

Port Castelló has a service to improve customer support, it is the Customer Service (SAC).

This service is the result of a quality policy aimed at customer satisfaction to which are committed all the players that make up the Port Community, from the Port Authority to pilots, through agents, customs, etc.. 
 
Port Castelló Service Customer Care (SAC)'s main objective is to be an effective means of communication between the Port Community and its customers, as well as the entire environment around them. Port Castelló aims to strengthen ties with customers and provide the best service possible. SAC is designed as a single channel to centralize any complaint, claim, question or suggestion, which raised customer response with a commitment of 48 hours.

This service works through phone, 900 214 230, which handles customer complaints. At the same time, SAC offers clients an e-mail, This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and the form of this section, by which you can also contact the SAC. Ultimately, the SAC of the Port Castelló allows a better accessibility of customers to the Port Community, enabling continuous improvement of services.

Port Castelló SAC is enrolled in its Total Quality Plan, whose main objective is customer satisfaction with the pursuit of excellence in the provision of services. The improvements in infrastructure coupled with quality criteria management pursuit are two pillars to further enhance the competitiveness of Port Castelló.

DATA PROTECTION LAW

Right of opposition, access, rectification and cancellation of data:

According to the 15/1999 Organic Law, about Data Protection, and 34/2002 Law on information services, we inform you that your email address and other personal data provided to the PORT AUTHORITY OF CASTELLÓN will be included in a file to be processed, in order to carry out a proper management of the services offered, of the contacts and of the customer relationships.

You can exercise your rights by sending us an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it adding “Data Protection” in the subject. You could also inform us by sending a letter to PORT AUTHORITY OF CASTELLÓN, C/ Muelle Serrano Lloberas, s/n 12100 - Grao de Castellón (Castellón), including your name and address and indicating explicitly the exercised right.